Privacy Policy for Fast & Reliable Mobile Mechanic

Thank you for visiting Fast & Reliable Mobile Mechanic (“FRMM”) and for taking the time to review our Privacy Policy. Your privacy is important to us, and we are committed to handling your personal information responsibly and in compliance with applicable laws, including those of Palm Beach County, Florida, the State of Florida, and federal regulations in the United States.

1. Scope of Policy

This Privacy Policy applies to any personal information we collect or receive about you via:

• Our website or landing pages
• Phone calls, text messages, emails, and other electronic communications
• In-person interactions with our mobile mechanics

• Forms, surveys, or other methods of data collection

By accessing our website or using our services, you consent to our collection, use, storage, and disclosure of your information in accordance with this Policy.

2. Information We Collect

1. Personal Information: Examples include your name, phone number, email address, home or work address, and other details you provide when scheduling a repair or requesting a quote.
2. Vehicle Information: Make, model, year, vehicle identification number (VIN), license plate number, and service or diagnostic records.
3. Payment-Related Information: While payments are made directly to the mechanic, we may collect limited transaction details (e.g., payment confirmation or receipt) if needed for record-keeping or resolving disputes.
4. Technical Information: IP addresses, browser type, device identifiers, and usage data collected via cookies and similar technologies when you visit our website.
5. Communications: Any chats, emails, text messages, or phone calls you have with FRMM for customer service or support may be recorded or logged for quality assurance and legal compliance.

3. How We Collect Information

• Directly From You: When you fill out an online form, call or text us, send an email, or interact with a mechanic in person.
• Automatically: Through cookies, web beacons, and other tracking technologies on our website or in communications we send.
• From Third Parties: We may receive information from service partners (e.g., parts suppliers) or marketing affiliates who help us operate or market our services.

You may adjust your browser settings to refuse cookies, but doing so could limit certain website features. For more information on cookies and tracking, see Section 7 (Cookies & Tracking).

4. Use of Your Information

We use your personal information to:

1. Provide Services: Schedule repairs, communicate appointment details, diagnose mechanical issues, and coordinate with our mobile mechanics.
2. Improve Customer Experience: Analyze usage data to enhance website functionality, streamline appointment booking, or develop targeted offers.
3. Communicate: Send service confirmations, updates, alerts, or marketing messages (when permitted by law).
4. Comply with Legal Requirements: Meet our legal obligations, respond to lawful requests, or protect our rights and property.

5. Sharing & Disclosure of Information

We may share personal information with:

1. Independent Mechanics: Technicians who handle your service. They receive only the data necessary to perform requested work.
2. Service Providers: Companies that assist with our operations (e.g., data hosting, marketing, IT support). These providers must adhere to appropriate data confidentiality obligations.
3. Legal Compliance: If required by court order, subpoena, or any applicable law or regulation, we may disclose your information to authorities or relevant third parties.
4. Business Transfers: In the event of a merger, acquisition, or asset sale, your information could be transferred to the acquiring entity under similar privacy protections.

We do not sell your personal information to third parties for their independent marketing or advertising purposes.

6. Data Security & Retention

FRMM employs reasonable physical, administrative, and technical safeguards to protect personal information against loss, unauthorized access, or misuse. We store data for as long as necessary to fulfill the purposes described in this Policy or as required by law. Despite our best efforts, no security measures are perfect; you acknowledge that we cannot guarantee absolute data security.

7. Cookies & Tracking

Our website may use cookies, web beacons, or other tracking technologies:

• Cookies: Small text files stored on your device that help us recognize you on return visits, remember preferences, and optimize site performance.
• Analytics: We may use third-party analytics tools (e.g., Google Analytics) to understand website traffic and usage patterns.

You can typically disable cookies in your browser settings, but certain site features may not function properly without them.

8. Your Choices & Rights

• Opt-Out: You can opt out of certain communications (e.g., marketing emails) by following the “unsubscribe” link in those messages.
• Access & Correction: You may request to review or correct personal information we hold about you.
• Deletion & Restriction: Subject to applicable laws, you can request deletion or restricted processing of your personal information.

Do Not Track Signals: Our website does not respond to Do Not Track (DNT) browser signals, as there is no common industry standard for DNT.

If you wish to exercise any rights or have questions about your data, contact us at the details provided in Section 12.

9. Protecting Children’s Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a minor has provided us with personal information, please contact us, and we will delete that information promptly.

10. Compliance with Local, State & Federal Laws

Palm Beach County & Florida Law

We abide by all relevant privacy and consumer protection laws of Palm Beach County and the State of Florida.

Federal Laws

FRMM complies with applicable federal laws governing data collection and privacy, such as the Federal Trade Commission (FTC) Act. If you have concerns related to your rights under federal statutes, please contact us using the details below.

11. International Visitors

Although we primarily serve customers in Palm Beach County, Florida, and surrounding areas, our website may be accessible globally. If you access our site from outside the United States, please note that your information may be processed and stored on servers located within the U.S., where data protection laws may differ from those of your jurisdiction.

12. Updates & Changes

We may update this Privacy Policy occasionally to reflect changes in our practices or applicable laws. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our site and services constitutes acceptance of any changes.

13. Contact Us

If you have any questions or concerns regarding our Privacy Policy, data practices, or wish to exercise your rights, please contact us:

• Fast & Reliable Mobile Mechanic
• Phone: 561-412-2502
• Email: info@fastandreliablemobilemecahnic.com

We appreciate your trust in Fast & Reliable Mobile Mechanic. Your privacy is our priority, and we are committed to maintaining the confidentiality and security of your personal information.

Last Updated: [December, 2024]